Core Concepts

Foundational frameworks for human-centred systems in the age of AI.

For intellectual origins, authorship, and trademark documentation, see the Origin & Authorship page.

Human Debt™

The accumulation of unmeasured human-system strain that degrades decision quality, execution reliability, and organisational resilience.

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Emotional Banking™

How emotional interactions — safety, credibility, care, and follow-through — accumulate over time as either value or risk inside organisations.

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Empathy Architecture™

The deliberate design of systems, rituals, and spaces that foster connection and understanding. Moving empathy from a soft skill to a structural necessity.

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Execution Debt

Emergent systemic risk that arises when Human Debt™ and Technical Debt interact under conditions of low decision visibility and organisational opacity.

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